About Us

The NHS is providing new services for children and young people with gender incongruence.

Arden and GEM's National Referral Support Service is holding the national waiting list on behalf of NHS England, NHS Wales and the new providers of Children and Young People's Gender Incongruence Services.

We will be transferring children and young people from the waiting list to the new services in order of their original referral date.

We are not able to offer clinical advice as part of our service. If you need help from a trained healthcare provider, please contact your GP or referrer in the first instance.

Contact us

If you need to let us know about changes to your referral details please contact us at agem.cyp-gnrss@nhs.net. We are unable to offer clinical advice to children or young people or their families.

Feedback and complaints:

If you would like to make a formal complaint about our service, please contact agem.cyp-gnrss@nhs.net. For any other complaint including about the new services, please go to the NHS England pages or to the NHS Wales pages.